Shipping policy
Welcome to loncoldy.com! We are committed to delivering your order accurately, in good condition, and on time. Please read our shipping policy below for full details on our delivery process and options.
1. Order Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and official holidays) after receiving your order confirmation email.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking details.
2. Shipping Methods, Rates & Delivery Times
We currently provide shipping services within the United States (Domestic).
Shipping rates and estimated delivery times are summarized below:
Standard Shipping:
Delivery Time: 5 – 8 Business Days
Cost: $3.00 (Free shipping on orders over $70.00)
Express Shipping:
Delivery Time: 3 – 5 Business Days
Cost: $6.00
(Note: Delivery times are estimates provided by the carrier and are not fully guaranteed. Delays due to high carrier volumes or severe weather may occasionally occur.)
3. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number.
Please allow 24 to 48 hours for the carrier's system to update and display the initial tracking status.
4. Shipping Address & Order Modifications
Please double-check and ensure your shipping address is correct before completing your checkout.
If you notice an error in your address or need to modify your order, please contact us immediately at gh2026727@163.com.
Please note that once an order has been shipped, we cannot update the shipping address or cancel the order.
5. Lost, Damaged, or Stolen Packages
loncoldy.com is not liable for packages confirmed as delivered by the carrier that are subsequently lost, stolen, or damaged.
If your tracking status shows as delivered but you have not received your package, or if the package arrives damaged, please contact the courier directly or reach out to us at gh2026727@163.com for assistance.
6. Contact Us
If you have any further questions or concerns regarding our Shipping Policy, please feel free to reach out to us:
Website: loncoldy.com
Email: gh2026727@163.com