Refund policy
At Loncoldy (accessible via loncoldy.com), customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Window
We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
The return request must be submitted within 30 days of receiving delivery.
Items must be unworn, unused, unwashed, and in the same condition as received.
Items must be in their original packaging, complete with all original tags, labels, and accessories intact.
Proof of purchase (such as your Order Number or confirmation email) is required.
Non-Returnable Items: Customized products, gift cards, downloadable digital items, or items marked as "Final Sale" / clearance are non-returnable unless damaged or defective upon receipt.
3. How to Request a Return
To start a return, please follow these steps:
Submit Request: Email our customer support team at gh2026727@163.com with your Order Number, the product name, and the reason for return (with photos if damaged/defective).
Get Return Instructions: Our support team will review your email within 24–48 hours and provide you with a Return Merchandise Authorization (RMA) and the designated return address.
Pack & Ship: Securely package the item and send it back via a trackable shipping method. Please reply to our email with your tracking number once shipped.
4. Return Shipping Costs
Defective, Damaged, or Incorrect Items: Loncoldy will cover all return shipping fees (or provide a prepaid shipping label).
Customer Preference / Change of Mind / Size Issue: The customer is responsible for covering the return shipping cost.
5. Refunds & Processing Time
Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the approval status of your refund.
Processing Time: Approved refunds will be issued back to your original payment method within 7 business days.
Late or Missing Refunds: If you haven’t received a refund after 7 business days, please check your bank account or credit card statement first, as processing times vary by financial institution. If you still have not received your refund, please contact us at gh2026727@163.com.
6. Order Cancellations
Orders can be canceled within 12 hours of purchase before they are shipped. Once an order has been dispatched, it cannot be canceled, and you will need to follow the standard 30-day return process upon receipt.
7. Contact Us
For any questions or concerns regarding our Return & Refund Policy, please feel free to reach out:
Website: loncoldy.com
Customer Support Email: gh2026727@163.com
Tel: +86 17113349711